Customer Service

Thank you for choosing USBrassShop.com. Your quality, custom-engraved name plate source since 1999.

Our goal is to exceed your expectations in both turn around and quality.  Please share your feedback with us and please tell your friends and relatives.  Please read over our testimonials below from real customers just like you.

                                 Testimonials....

I recently placed an order with you for plates for my sculptures.  I slaved over the decision, visited numerous sites and

finally decided to go with my first choice­ – you!  I am so very impressed! They look fabulous!  Thank you so much for your prompt delivery and exceptional value!  Sincerely, H.G.

 

Received today and they were all perfect!  Added a real touch of class to our keepsake items!  MANY THANKS.  Fondly, D.

 

I just wanted to let you know that I received my order and they look wonderful.  Thank you!  P.

 

 We just received the plate today – it’s perfect.  Thank you for your quality work and prompt 

turn around time – will definitely come to you again for future plates!  L.C.

 

Thank you.  The plaque came in and looks just fine.  I appreciate your quick work.  L.P.

 

I just received the engraved brass key tag you made for my wife’s Valentine’s Day present,

and I am amazed at the attention to detail and care you put into this small order,

and the exceptional speed at which this was sent to me.  I will definitely recommend

you to anyone who needs anything you make.  Your company is a testament to Customer Service

and quality, and I am glad to have found you!  Thank you again!  A.H.

 

Thank you for the nice job you did on the nameplate plaques you shipped me last week.  W.W.

 

Brass plaques came this morning.  They are KILLER.  I swear they are PERFECT.  Many thanks for the

extra time you spent getting them just exactly as I needed them to be.  B.F.

 

The plaque came out perfect and fits exactly as we needed, thank you!  D.

 

Thank you for your great work.  I received my order today and it is even better

than expected.  I am very happy and grateful for your time and effort.  J.L.

 

Got the plate in the mail.  It’s absolutely perfect.  Thanks.  N.R.L.

 

The plates arrived today.  Thank you so much for the extra consideration of making

a second plate; it does look better on the smaller one!  Thanks again.  Glad to know you exist.  S.S.

 

Plates arrived yesterday….first let me commend you and your staff for fast and quality craftsmanship!....

also for all the help and advice you gave me for my project!!....lastly the plates are beautiful and

will enhance the beauty of the old mantle clocks I have!!!!....the only problem I have is deciding

which plates to use; they’re all very elegant…I appreciate the care of sending me the other set

at no additional charge, that was very thoughtful and kind of you…will always do future business

with you and recommend you whenever I can…thanks again and best wishes for the holidays!....R

 

Got my three plates and got up early this morning to fasten them to the chest I made

each grandson….you guys are the best….Merry Christmas.  J.C., M.D.

 

Nicely done, the nameplates look good in place.  Thank you for your service.  M.K.

 

I just received the custom brass nameplates, and I was so pleased with the result that I had to write

in commending you for the work! I was looking for a way to put some context on some of the pictures

I have up in my office, and these were just perfect! The engraving looks fantastic and the order was processed quickly.

I’m attaching a few photos I took with my phone for reference.  Thanks again!  A.

 

Name tag is wonderful, better than expected.  Received yesterday 15 Dec.

Thank you and everyone in the shop.  Merry Christmas and Happy Holidays.  L.

 

I got my brass plates and they’re fantastic!!  Thank you so much for

the quick turnaround.  I’m so pleased.  Thank you!  M.

 

Thank you for letting me know that you received the order and the prompt response time.

We received the nameplate yesterday and it’s perfect.  Thanks for the great customer service!!  N.H.

 

Thanks for the lovely nameplate for the flag holder, it looked too nice to put on the back,

so I put it on the side where it can be seen.  It fit perfectly.  J. in Dallas

 

Thanks and for your information, I found that your website and what you offered was by far the best one out there.  E.J.M. 

 

Item received, looks great!  Thanks for the quick turn time.  C.R.

 

The plate came in today and it looks great.  Very quick too!  K.K.

 

I just got the plates.  Thank you very much for the quick and efficient service.

I will use your services again.  Col B.T.

 

The brass plates just arrived – and they are perfect! Thank you so very much for the speedy

turn-around and communications.  Pleasure to do business with you and hope to do more in the future.

You’re in my Rolodex!  Happy Autumn – L.

 

It arrived yesterday and it is PERFECT!!  Thank you.  I know it took an extra effort to make it

as we requested and it arrived in plenty in time.  Sincere thanks, J.

 

Received the order a couple of days ago and wanted to say thank you so much for the

outstanding job done on the plates.  Also thank you for realizing that we had mixed up the title “Great Books”.

I appreciate you fixing this and sending a replacement.   The plates look so great I will be ordering some more in the

coming weeks after I save a few more pennies.  Thanks again.  S.

 

Thank you very much for the prompt shipping.  I was very surprised to find my package in the mail today.

I was not expecting it until Wed or Thurs so I was very surprised to see it already.

I will definitely do my ordering from you only.  Thanks again.  M.

 

You are fast!  Received the plates today – thank you!  They look nice.

I’ll be back in touch after our next chili cook-off this winter.  M.

 

I received the nameplate yesterday, and it’s beautiful.  A wonderful and fitting tribute to our beloved dog.

Thank you for your prompt service.  M.B.D.

 

Got it today, looks great!!!  Thanks so much.  S.

 

Great job—we love them.  J.

 

I received the nameplates today.  They are perfect….thank you for your prompt attention in getting them to me!  J.

 

The brass plate turned out great!  Thank you.  N.

 

I received your package today with the “tags”.  I was very pleasantly surprised.  GREAT JOB.

They look GREAT!  Thanks again.  I look forward to ordering again with you in the future.  M.E.

 

The shipment arrived today and the plates look great.  Thank you for the prompt, excellent service.  J.M.

Great.  I was impressed by your website and its user-friendliness.  Kent

 

I want to thank you for a job very well done.  My family members and I feel that the

brass name plate that you made up for us...is so much more than expected.  You and your

company did a wonderful job.  I wanted to let you know how much I appreciate the work that you

did and the timely fashion [in which] it was done...this plate is being attached to my Father's encased

Veteran's American Flag that the Honor Guard folded at his funeral ceremony.  It looks great

on the glass front of the display case that the Flag is placed in.  I will recommend your company ...

and in the future I will also useyour company for any engraving I may need done.  Once again

thank you so very much to you and your staff!!!!  Mr. R.S.

 

Just received the name plate, you did a great job.  Thanks so much.  A.S.

 

Thanks!  My son and fellow Marine just started a two year assignment in Okinawa and we're prepping

a decorative ammo crate as a birthday gift for him.  It's his first birthday and first posting since completing

boot camp and his initial comm school.  My wife, Deb, and I appreciate how easy it was to order this

item from you on-line.  It will be a perfect finishing touch for the gift.  That was a tremendous help as

neither of us is typically able to break out of work to get to an engraving shop.  Many thanks.  Cliff

 

I did indeed get it today, and it looks great -- just what I envisioned.  My girls and I will

use you again in the future and recommend you to friend and foe alike.  P.

 

I want you to know how impressed I am by your service.  The plaque arrived today,

exceeding my expectations in terms of both quality and speed.  You clearly run a

great business.  I wish you all the best and will certainly be back when I next need

a brass item.  Kent

 

The brass nameplate worked out great for me!  When I have another order I'll

email you.  Thanks for packing it so well and the great service.  M.S.

 

The plate arrived just in time.  It was perfect.  Thank you so much.  B.B.

 

I just wanted to let you know that I received my order today and I am positively tickled

pink with it! ...You've just earned yourself a loyal customer!  C.K.

 

I received the custom nameplate that I ordered from you, and I had to tell you -

it's perfect and it's beautiful!  Thank you!!  W.C.

 

I just received a small order I placed the other night.  That was fast!  Also you guys

did a nice job.  I'll definitely keep your card around and refer other guys to you.  R.L.

 

I just wanted to thank you for the super speedy service.  The package arrived yesterday.

The items were perfect and extremely professionally packaged.  Craftsmanship was

excellent.  Thanks so much again.  I will be placing future orders as the need arises. 

Have a magnificent weekend.  Sabrinna

 

Just wanted you to know that the brass plate was just as beautiful as I was hoping it would be.

It was for the box I made for my father's cremated remains.  Just the perfect final touch.  Dave

 

I apologize for being so late in thanking you for sending TWO plates.  I agree

with you and we are using the smaller one on my Mom's urn.  Great service

and caring.  I only wish more businesses were like yours.  I have recommended

US Brass to others and will continue to do so.  S.W.

 

Received the two nameplates...the second one was the best!  Thanks

for taking the time to work on them, you all did a Great job! ...when

I'm ready to place another order I'll email you.  M.S.

 

I  received the plaque today! WOW you guys are good.  I am very impressed

with the quality and timeliness of your products.  My ships in the bottle would

be a lot less impressive without your plaques.  Thanks again for a job well done.  L.B.

 

Thank you for completing my order in such a timely, expedited fashion.  The

plates arrived today and they are perfect.  Thank you again!  M.B.

 

I received the brass key tag and key ring today, it was just what I was

looking for, the finish on the key tag is beautiful.  Thanks for your great

service!  Kevin

 

The nameplate arrived today.  Very fast!  And it is perfect.  Thank

you so much.  T.K.

 

Just received our order & boy was that fast!  Thank you so very much & it

looks great.  I will let other's know about you all for sure.

Thanks again,  F.L.

 

They were wonderful.  You did an excellent job.  What fast service.  Martin

 

I received my polished brass plate today.  It's just perfect!  Thank you!!!  Elaine

 

Just wanted you to know that the plate arrived in the mail the next day.  It's perfect.

Better than I pictured.  Karen

 

Received my nameplate.  Thanks, it looks great.  Tim

 

It looks great - the glossy brass was the right choice.  It's a perfect match with

the key just below, and it makes the entire humidor look much classier.

Until next time....  Philip

 

Thanks for the quick service.  I received it yesterday.  Very nice and very pleased

again with your work.  Mike

 

...Thank you for engraving and shipping me the nameplates.  I received them today and I am most

pleased with your product... William

 

I received the plates yesterday and they are fantastic!  Thank you so much for the fast service and the

beautiful product.  We will definitely use you again for anything like this.  My husband is going to be

very happy to receive these tomorrow [Christmas] morning.  H.H., CA

 

I received the nameplates and they were just what I wanted.  Thanks for doing a good job on them.  Tim

 

'Received my plate today.  It is perfect, thank you so much - it will look great on the bottom of the painting.  Pat

 

These [nameplates] arrived and we love them!  They are beautiful and exactly what we needed.

Thank you so much for your help -- I'll certainly be in touch if I should need a similar product in the future.  Megan

 

I received the brass plate I ordered yesterday.  Just what the doctor ordered!  Thank you very much.  Jerry.

 

I just wanted to take a moment to sincerely thank-you for your work and expediency in delivery of my name tags.

....Your work, pricing and customer service are outstanding, they look great.  I was impressed how they turned out.  Wes

 

'Received the order yesterday and it looks fantastic, thank you very much!  Ernie

 

I received the nameplates and they are perfect!!! Thank you so much and I look forward to

doing business with you again!  E.T.

 

Thank you so much! I just received the nameplates and they are Perfect!!!!!  Roni

 

The luggage tags are BEAUTIFUL!  I'm going to pass along your information to my friends.  Thank you so much!  Ellen

 

Thank you so much for the prompt service and quality work!  I was so pleased with the memorial nameplates

that you did for us.  Your willingness to put them on three lines to make them look better was so apprciated!!   They are

perfect!  I will certainly keep your website on my favorites and use your service again.  Your service makes

shopping on your web[site] a positive experience. Thank you again.  Nancy

 

'Got them [nameplates] yesterday, they're AWESOME! You guys rock!  Daniel

 

'Got the plaque yesterday!  Wow.  Fast shipping and it looks perfect (as always).  Bob

 

I just wanted to let you know that I got the name plate today and I am VERY pleased with it!  I am amazed at how fast you

produced and shipped it.  I will be needing several more nameplates in the near future and will definitely be looking to your company

to produce them.  I will be pleased to order from you.  I like your simple website and order form setup.  It is much easier to understand

and use than so many other websites.....It is very nice to see things personal and old-fashioned way.  It takes me back to a

simpler time.   I am very happy to have found your company and look forward to ordering more products from you in the future.  Donald

 

'Received my nameplate  - great service, great product.  I'll be back and recommend your company too!  Kevin

 

Once again, a fine job in filling my order correctly, promptly, and with great care.  The brass plate to honor my Dad's

service in the US Air Force is beautifully done and will be proudly displayed on his flag case.  J.H., MI

 

That {nameplate] is just perfect.  Thank you again.  Also, let me take a moment to tell you guys how wonderful I think

you are.  My business is based in L.A. and I would rather work with you...then any other businesses that are closer.

Unfortunately most of my [pet] urns don't require plaques, but it's nice to work with a business that has such

wonderful integrity and is so on top of things.  I do refer you to whomever I can.  Alex, CA

 

Thank you so much for getting the name plate I ordered to my house on-time (it arrived early Saturday morning).

It looked beautiful and artfully added elegance to my sentimental gift for my Nana’s 90th birthday.

I’m excited about creating some additional pieces with your added name plates.  THANK YOU again.  N.A.M.

 

Just received the nameplate I ordered for Maggie’s urn and I want you to know how pleased I am with it…good job!!!

 

I just received the brass name plate I ordered from you, intended for a military memorial display.  Both the workmanship and the

quality of materials are simply stunning.  I will order again and I will certainly recommend you.  W.B., CT

 

The plates came in and we have them drilled and mounted.  Thank you for the quick turnaround.  We will keep you in mind

with any other tagging we need generated.  Thanks again. K.B.

 

I have just received my plate order and want to take a minute and thank you for your excellent customer service.

First, for catching a misspelling and secondly, for recognizing an ordered plate didn’t look right....

You obviously know your business and I am very happy to be doing business with you.  Should anyone

I know need your services, I will certainly recommend you.  Thank you again from a very satisfied customer.  Cyndy

 

I received the plaque and it is awesome—looks great!  Thank you so much.  Emily

 

We got the name plates last week.  They are absolutely perfect.  Thank you so much.

We look forward to doing business with you in the future.  Thanks again.  K.B.

 

Thanks for the email and completing the order.  I got the nameplates in the mail today and they look fantastic!

I’ll definitely be back to order more—these were just my samples! M.L., WA

 

The brass plate that I ordered has arrived and is just what I needed.  It has been successfully applied

and it and the cherry box look terrific.  Thank you.  B.E.

 

I just got my order.  Your service is outstanding and your product excellent.  It is a pleasure working with a

company such as yours. Will, Norfolk, VA

 

So fast, got it yesterday.  What a great job!  Lynn

 

The nameplates came yesterday.  They are perfect.  Shelley

 

Received the order…the name plates are great!!  Excellent workmanship and quality!  Thank you for the extra mini plate too!

Very happy customers here!! J Thank you!  R.S.

 

Very pleased with the plate.  It will look nice on the base and I especially like how you printed the name larger than the other lines.

I would not have thought of it, and it makes the plate even nicer.

 

I will definitely keep you in mind if I need additional work done.  Thanks – Scott

 

I wanted to let you know that I just received my name badges, and I was very happy with them.  Your company does

very nice work and I will be recommending your business to the other employees I work with.  Thank you again. S.B.

 

Received the tags…they are beautiful…I am sure I will find other uses for your services in the future.

Thank you.  C.S. Innkeepers, Bar Harbor, ME

 

The nameplate arrived today and I am very pleased.  I will keep your business card and will tell anyone looking

for something like this where I got it.  Thanks again.  M.M.

 

Wow, can’t believe we already have our engraved name plate for our front door.  That was fast.

It’s also exactly what we wanted, and looks beautiful above our Victorian door bell.

 

Thanks for the great service.  You can bet we’ll shop with your company again and be more

than happy to recommend US Brass Shop to all our friends.  M.C.

 

I received my brass nameplates today.  Thank you for the quick service.

They are perfect—they will be attached to scrapbook albums for my grandsons.  Thank you!  P.N.

 

I received my order and I was pleasantly surprised how quickly it got here!  Love the nameplate J!

Will definitely order again in the future!  Thanks very much, Heidi

 

I wanted to let you know that the nameplate arrived yesterday and looks great.

Your service is commendable!  Thanks,  Edith

 

Amazing service.  The turnaround was three days, and this INCLUDED the weekend.  I wasn't sure that my

request was going to yield a satisfactory result, but they understood what I needed and exercised

pitch-perfect judgment when laying out the final product.   J.B., MA

 

Thanks for the quick delivery of the name plates I ordered.  I am very happy with the quality

and your prices.  I hope to be doing business with you again soon.   Ilene

 

I just received my order.  It was exactly what I was looking for.

Thanks for the fast service and excellent product.   Chris

 

The express mail package arrived this morning.  Great service on your part.

The tags are eye-catching and shinier than shows in the website picture.  The font, size and layout

was perfect.  Each tag will be attached to a small ornamental chain.  Gary

 

Just a quick note to let you know the plate arrived in perfect condition.

Excellent materials and beautiful workmanship.  Many thanks.  Bill

 

Thank you very much for the quick turnaround and the quality of the product.

It did, indeed, look better on four lines, and I appreciated your judgment.  James

 

I just wanted to let you know I received the nameplate yesterday and it's perfect.

Thank you so much for adding the heart next to the name.  It was my third nameplate and

each one has been just as I ordered it.   K.E.

 

Just to let you know, got the door plate today, I couldn't be more pleased.  Everything I expected and more,

I really appreciate the way everything is accurately represented on your site,

even down to the color and tone of the brass in the photos.  Also appreciate your service and

straight-forward way of doing business.   D.R.

 

We just got our order today, and they are exactly what we wanted.  Thank you so much!  These are just

what we needed to finish off this years Christmas presents.

 

Dear US Brass Shop - the 16 plates arrived yesterday, and they're already in place on my albums.  They are perfect!

Thanks SO much for working with me on this [project].  I really appreciate it!   G.B.

 

I just wanted to thank you, I received the name plate today and I am very satisfied with it.  Everything about

your company is great.  The service, the product and the packaging and shipping.  Again Thanks.  Bob

 

'Just wanted to let you know that my order was received and I have to apologize for not letting you know sooner.

[But] the main reason for this e-mail is to let you know how pleased I am again with your products - you 

never know about quality and processing time [when you place and order]!   Barbara

 

'Got the custom nameplates.  They are beautiful and will thrill everyone to death!!!  I'm so happy!!!   C.H. FL

 

I received the nameplates I ordered yesterday, and just wanted to tell you that they were perfect.

I will be ordering some more in a week or so.  A.W. FL

 

My plaque arrived today.  It was PERFECT!!  I was afraid that being so small it would be hard to read,

but it is even better than I expected!!  I need some more plaques made, and when I'm ready to order

there is no question about it - I'll be sending them to you!!   A.

 

Hello!  'Got the name plates!  I am very satisfied with your product!  And the [way the]

quickness of shipping. Thanks again.  Will deal with you again!

 

Hi. I wanted to let you know that the nameplates that I ordered are awesome.  [The] shipment was also very fast.

I am very impressed with the quality for the price!  Will think of you guys first for any other item.   Kim

 

The tags arrived today, and I want to say THANK YOU, THANK YOU THANK YOU!  They are just perfect

and more than I expected.  I also appreciate your very fast service.  Thanks again...  M.C.P., OH

 

...thank you for the excellent transaction I had with your company.  I was highly impressed with

the quality and how quickly I received my order, what with your company in Pennsylvania

and I living in Oregon.  I will recommend you to anyone that is in need of brass engraving.

A very satisfied customer.    S.M., OR

 

Just received our saddle plates and they are perfect!!! My daughters are so excited that their names

were actually spelled correctly the first time.  We've had so many birthday cakes re-done

because, regardless of us spelling their names, they always seem to be incorrect.  You

have won our business, and we will recommend your company to everyone at the barn!!

Thank you again!   Patti

 

...I got my Brass Plates today, and, as usual, they are perfect.  Thanks for the quick service!   R.C., IL

 

...got the piece [name plate] yesterday.  Absolutely beautiful work - first rate.  Thanks very much.   DeWayne

 

...Just a note to let you know I got the nameplates, they are perfect and I thank you very much.

'Have bookmarked your site for future work.   Glen

 

I received my nameplates today and I just want everyone who works on these to know that they

are just beautiful.  Thank you so very much.    Connie

 

I received the Name Plate this morning.  That is really great service, I am impressed.

You are in my Bookmarks.  Thank you very much.   CF

 

...I just wanted you to know that the nameplates arrived, and they're exactly what I wanted!

Thanks so much.   Chester  NY, NY

 

I received my nameplates for my boat today and I am very happy with them.  Thanks for such a fast, quality job!

All the glowing testimonials you have posted on your website are absolutely true!  You can add my

voice to your list.  You guys rock!     Richard,  OR

 

Received your delivery [nameplate] today in excellent condition. A very fine job indeed!

Thank you very much, I'll be back soon for more.   John

 

The nameplates arrived today.  Thank you so much for the quick turn around.

They are completely gorgeous!    Cara

 

'Got them [nameplates].  They're prefect. Thanks.  It was an excellent experience

using USBrassShop.  I'm glad I found you on the internet.    Annette

 

Thank you so very much.  The stall plates arrived today and they are

a beautiful gift for my friend's new horse.   N.G.,  TX

 

I received both plates; they came out PERFECTLY!!

Thank you for all your help, as well as getting them to me so quickly.  M.R.  NJ

 

I got it [name plate] today, and it looks fantastic!  You were efficient, fast and

the product is exactly what I was looking for.   H.R., WA

 

I received the nameplate today.  It looks great!  Thank you for your prompt service.  It was a

pleasure doing business with you.   P.B., CA

 

We received the nameplates today.   We are so happy with the great job you did.  Thank you for

your prompt service and for getting the names perfect.  We really appreciate you.   C.&S. D., OH

 

Thank you so much! I got my order today. and it was just perfect.  I love it, and now the baby cradle

is just how I wanted it! ....I will be ordering again as we have two more babies being born this year!

Your service was impressive and I will make sure that everyone I know knows this.   K.S., IL

 

Thank you very much for the excellent work and fast delivery.  I received my four nameplates

 in record time, and the workmanship is of the highest order.   I'm very pleased, and you can 

expect my second order very soon.    B.H., MI

 

I just received the plaque you made for me.  Thank you so much.  It looks just like I imagined 

it would.  And it arrived so quickly!  Whenever I have other engraving work to be 

done you will surely get my business.   T.W.

 

The nameplate for my daughter's tea chest came today and it is just beautiful.  You really

have an excellent business and we will be shopping with you in the future.  I also thank you

for the extremely fast turn-around.  That was incredible.   I.G., OR

 

'Received the engraved brass plates for my original paintings today, and just wanted to tell

you I am more than please with the way they look.  Just wanted to compliment you on

a great job and for getting them back to me so quickly.    Ken

 

I love you guys.  You gotta' be the best.  Three orders or so, I guess, I've bought 15 or so

nameplates from you.  The workmanship is perfect, turnaround time is unbelievable and the

price is better than anything I've found in West Michigan.  I'll be buying more on a regular

basis.  Nice doing business with real pro's.   Bob, MI

 

I received my order of two self-adhesive brass plates today and I just had to write and tell you how

very pleased my husband and I both are!  They are even more distinguished looking than the photos

[on the website] reveal.  I ordered them to go on the two boxes that contain the ashes of our dearly departed cats.

Tigger and Nancy.  I couldn't be any happier with the quality of your workmanship.  It is top rate.  T.I., MI

 

'Just wanted to let you know that I rec'd the brass plates last week.   You should know

 that they are very nice and I am 100% satisfied with them.  They came out perfect and 

look just as I hoped they would.   S.C.,  PA

 

I received the beautiful name plate.  It was/is in memory of my baby brother who died

at age 19.  I ordered it for my dad.  He cried.   P.B., KS

 

Wow!  We just got our custom nameplate.  I can't tell you how perfect it is. 

We are going to use it on the photo album of our recent Disney World trip.  Thanks for the

great service and the quality job.       J.H., PA